Privacy Policy

Effective Date: September 1, 2026

1. Information We Collect

When you communicate with us through our Facebook Pages or Instagram accounts, we collect information necessary to process and respond to your inquiries. This includes your profile name, social media handle, message content, photos, audio clips, and any documents or contact information you explicitly share with us in the conversation.

2. How We Use Your Information

We use the information collected via social media channels solely to:

Provide customer support, answer questions, and process business transactions.

Manage customer interactions inside our enterprise database system (Odoo).

Keep records of customer communication to ensure high-quality service.

3. Data Storage and Security

Messages and media sent through Facebook Messenger and Instagram Direct Messages are synchronized with our secure Odoo database system. We implement technical and organizational security measures to protect your personal data from unauthorized access, loss, or misuse.

4. Sharing of Information

We do not sell, rent, or lease your personal information to third parties. Information is only shared internally with authorized personnel who require access to resolve your inquiry or support request.

5. Your Data Rights & Deletion Requests

You have the right to request access to, correction of, or deletion of your personal data stored within our system. If you wish to have your messages or contact record removed from our system, please send a deletion request to [email protected] (or contact us directly via your preferred social media channel).

6. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations.